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Overview

The Cal.com action lets your AI agent read live availability from one of your Cal.com events and book meetings during the conversation. The agent shows the open slots, the customer picks one, and the booking lands on your Cal.com calendar.

Best for:

Booking demos, consultations, and support calls without sending the customer off to a separate scheduling page.
Common Use Cases:
  • “I’d like to book a call”
  • “What times are you free this week?”
  • “Can I schedule a demo for Thursday?”
No integration required. Cal.com works from your event URL alone, so you don’t need to connect anything under Integrations. If you use Calendly instead, that one does require an integration.

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How to create the action

1

Navigate to Actions

Go to your Chatbase dashboard and select your agent. Click Build > Actions in the left sidebar.
2

Create the Action

Click Create action, then select Calcom Get Slots.
3

Configure General Settings

Action Name: Give the action a descriptive name. The agent uses this name to help decide when the action applies, so make it specific.When to use: Describe when the action should be triggered and the kind of customer queries that should trigger it. See Examples below.To restrict the action to procedure steps only, turn on Only use in procedures. When it’s on, the When to use field is hidden, because the agent no longer decides when to call the action.
4

Add your Cal.com Event URL

Enter your event URL in the Cal.com Event URL field. This tells the action which event to make bookings into.
The Cal.com Event URL field in the action configuration
5

Choose Channels

Use Channels to control where the action is available. Toggle the action on or off for each configured channel, then click Save. Some channels may be incompatible with the action and won’t be available for selection.
6

Enable and Test

Ensure the action is toggled to Enabled, then test it.

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Settings

Time format: You can display Cal.com meeting times in a 12-hour format (AM/PM) instead of the default 24-hour format.
Test the action by asking your agent to book an appointment, and confirm the booking appears on your Cal.com calendar.
The agent showing Cal.com slots and booking a meeting in chat

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Examples

Use these as starting points for the When to use field:

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Best Practices

Clear Action Triggers

Write a specific When to use description so the agent knows exactly which requests should open the booking flow. Include example phrases customers actually type.

Use a Descriptive Name

The action name helps the agent understand what the action does. Name it for the meeting type, such as Book_Demo or Book_Support_Call.

Confirm the Outcome

Instruct the agent to check the tool result and tell the customer whether the booking went through, rather than assuming it did.

Test Thoroughly

Test the action with several phrasings before going live, and verify each booking lands on the right Cal.com event.