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The Playground lets you preview and interact with your agent exactly as your end users would. When you open the Playground, it automatically loads the last channel you were working on from the Channels page. For example, if you last viewed the Chat bubble or Help page, the Playground will open that same channel so you can continue testing without switching views. Use the Playground to:
  • Preview your agent’s behavior in real time.
  • Test conversations and responses.
  • Edit channel-specific settings, such as your agent’s style and capabilities, and immediately see how those changes affect the experience.
To preview a different channel, click the channel name at the top of the page and pick one from the list, or choose View all channels to go to the Channels page.
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Tabs

The tabs available depend on which channel you are previewing. A web channel such as Chat bubble shows: Other channels expose a different set. Messenger, for example, replaces Voice with Leads, and the Slack channel uses Overview, Connections, Actions, and Extra Settings.

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Instructions and global instructions

On the Overview tab, Sync with global instructions controls whether this channel uses your agent’s global instructions or its own. Leave it on to keep every channel consistent; turn it off to write instructions that apply only to this channel.

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Deploying

Click Deploy in the top-right to get the code or connection details for the current channel. For the chat bubble, the dropdown offers:
  • Website widget — a floating chat bubble on any website.
  • Website iframe — the agent embedded as an inline element on any website.
  • Shopify — add the chat bubble to your Shopify storefront.
  • WordPress — add the chat bubble using the official Chatbase plugin.
The Playground makes it easy to iterate on your agent’s behavior and appearance before publishing your changes.