The Web Search action allows the AI Agent to browse the web for information and feed the results back to the AI Agent. 

When to use:

This is where you specify when exactly this action should be triggered or what type of customer queries would trigger it. You can also add in some instructions that the bot should adhere to when this action is triggered.

The web search action can be used as an additional source of information where the chatbot can get some information that isn’t available in the sources. It’s recommended to add websites that are related to your business field. 

Include images

This allows the chatbot to provide images as replies to the users elaborating the answer provided.

Included domains

This option allows you to add specific domains that the chatbot can use to search the answer. If you didn’t add any domains, the chatbot will search over the whole web. 

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