Skip to main content
Integrating Gorgias with Chatbase allows your custom agent to automatically escalate complex customer issues to your human support team by creating a ticket directly in Gorgias. The AI agent generates a Gorgias ticket that includes a clear summary of the user’s issue along with the relevant conversation context. This ensures that when a case requires human attention, your support team receives all the necessary information upfront, eliminating the need for customers to repeat themselves. The AI handles routine inquiries instantly, and when escalation is needed, Gorgias becomes the system where your human agents step in to resolve the issue. This guide will walk you through the steps required to connect your agent to Gorgias and configure automated ticket creation for smooth handoffs to your support team.

​
Setup Guide

Here’s how to integrate a Chatbase agent with your Gorgias account.

​
Step 1: Connect to Gorgias

  • Login to your Chatbase dashboard
  • Select your Agent
  • Choose Integrations
  • Click Connect under Gorgias

​
Step 2: Locate Your Gorgias Subdomain & API Key

To authorize the integration, you’ll need your Gorgias subdomain, account email, and API key. Find your Gorgias API Key:
  1. Log in to your Gorgias account.
  2. Go to Settings → REST API.
  3. Create a new API key (or copy an existing one).
  4. Copy the API key and paste it into the Chatbase integration form, along with your account email and subdomain.
gorgias

​
Step 3: Create ‘Escalate to human’ action

Now you’re ready to configure your Escalate to Human action to route tickets to Gorgias. You can follow this step-by-step guide to set up the action properly.
That’s it! Your Gorgias integration is now fully set up and ready to go. Whenever human intervention is required, your Chatbase agent will automatically create a ticket in Gorgias with a summary of the user’s issue and relevant context, allowing your support team to step in and resolve the case seamlessly.