Attachments are supported, allowing your agent to process them and respond based on their content. For more information, please refer to this section.
Prerequisites
You will need the following:- An Instagram Professional Account.
- A Facebook Page connected to that account.
Connecting Instagram
1. First navigate to the instagram page settings for you Professional Account, then under ‘How others can interact with you’, click on Messages and story replies > Message controls > Allow Access to Messages 2. Navigate to your dashboard, and pick a agent.
The Human Takeover Feature
The human takeover feature allows you to takeover the chat whenever you would like and chat with users yourself! It works on a conversation level meaning you would be able to choose a specific conversation from the dashboard and stop the agent from answering that conversation.Note: some conversations may not have the human takeover icon, that happens when you delete a page from the integrations dashboard, you would still have access to your conversations in the chat logs, but since the integration was deleted you will not have access to the takeover feature since this page’s integration was deleted. This will also happen if you delete a page and add it again, so be careful when deleting pages from the Instagram dashboard.
to enable human takeover for a specific conversation:
1. Navigate to Activity either through the Navbar or through the messenger dashboard. 2. in the Chat logs section make sure to show only Instagram chats.
Connecting different agents to different pages
With the Chatbase Instagram integration, you can connect different agents to various pages. This capability allows multiple agents to manage different Instagram pages, providing specialized interactions for each page. here are the steps to adding different agents to different pages. 1. After connecting the first page(s) you should now have access to the manage Instagram pages integrations page. navigate to the agent you want to connect then Activity > Integrations > manage. 2. Click the Manage button to navigate to the dashboard. If you want to connect another agent to an already connected page, click, then delete the page. 3. Navigate to the agent you want to integrate to the page deleted, then reinitialize the integrations steps.Note: if you deleted a agent it will be selected in the integration steps, don’t deselect any agent you want to stay connected to the instagram or facebook integrations on chatbase as deselecting the agent will result in disabling that agent for chatbase.
Troubleshooting Authentication Issues
If you’re having trouble completing the Instagram authentication flow, check the following:Off-Meta activities tracking is disabled
Off-Meta activities tracking is disabled
If your Facebook account has Off-Meta activities set to “Don’t track”, this can block the Instagram authentication. To check this setting, go to your Facebook account settings and look under privacy settings for Off-Meta activities tracking, then enable it temporarily during the connection process.
Network redirect blocking authentication
Network redirect blocking authentication
Some networks redirect Facebook from
facebook.com to web.facebook.com during login, which can block the authentication flow. When this happens, the Instagram login popup completes successfully and closes, but the first Meta window doesn’t move to the next step. If you experience this, try switching to a different network (such as mobile data or a different WiFi connection) and attempt the connection again.