Question 1

Which plan is right for my company?

Accepted Answer

Standard works for small teams launching their first agent, and Pro for teams with a growing customer base. If you need higher volume or more powerful agents, have a security or procurement process, run multiple teams or brands, or need SLAs and a dedicated success manager, you'll need Enterprise.

Question 2

How do message credits work?

Accepted Answer

Each request made to the AI model costs a certain number of message credits depending on your chosen model. If you have any actions enabled, the agent might make multiple requests to the AI model to generate the response. For example, if you have a calendar action to get available slots for booking, and the user asks to book a meeting, on the first request to the AI model it will decide to run the calendar action to get the available slots, and the second request will be to generate the response to the user, that means a total of 2 requests and 2x the number of credits for the model you are using.

Question 3

When are my message credits renewed?

Accepted Answer

Your message credits are renewed at the start of every calendar month regardless of when you subscribed. So if you subscribe on the 15th of March, your credits will be renewed on the 1st of April.

Question 4

How do auto-recharge message credits work?

Accepted Answer

When your credits fall below the threshold you set, we'll automatically add non-expiring credits to your account, ensuring that your service remains uninterrupted.

Question 5

What is the difference between subscription credits and auto-recharge credits?

Accepted Answer

Subscription credits renew at the beginning of each calendar month, and any unused credits do not carry over. Auto-recharge credits are added when your available credits fall below the threshold you set. These auto-recharge credits do not expire and are always available.

Question 6

How many users can use my agent?

Accepted Answer

If your agent is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.

Question 7

How do I know final the size of my document?

Accepted Answer

Once you attach your document(s) for upload, chatbase will show you the extracted data size of all the attached documents.

Question 8

How much data can I give one agent?

Accepted Answer

Hobby: 10 MB | Standard: 20 MB | Pro: 40 MB
Note: This is the total size of extracted text content, not file sizes

Question 9

How does Enterprise pricing work?

Accepted Answer

Enterprise pricing is based on a commitment to message credits, conversations, or resolutions. We work with you to choose the model and commitment that fit your expected volume.

Question 10

Does Chatbase support custom integrations?

Accepted Answer

Yes. On Enterprise, Chatbase's team works directly with you to build custom integrations and Actions for internal systems beyond the standard integration library.

Question 11

What does working with Chatbase look like for enterprises?

Accepted Answer

A named team helps scope, build, test, and launch your agent, then stays involved after go-live, including custom integrations, SSO, SLAs, a HIPAA Business Associate Agreement with zero data retention, and pricing modeled on your actual volumes.

Question 12

Does Chatbase train AI models on customer data?

Accepted Answer

No. Chatbase does not use customer data to train, retrain, fine-tune, or otherwise improve any AI model, and this applies to all accounts regardless of plan. Customer data is used solely to deliver the service to that customer. In addition, HIPAA-enabled accounts are covered by our zero data retention policy.

Yearly20% off	Hobby $32/month billed yearly	Standard $120/month billed yearly	ProPopular $400/month billed yearly
Configuration
Message credits (monthly)	700	4,000	15,000
Test credits (monthly)	200	500	1,000
Agents	1	1	1
AI Actions per agent	5	8	12
	10 MB	20 MB	40 MB
Workspace seats	2 members	3 members	5 members
	Not included	Included	Included
Attachments	Included	Included	Included
Outbound campaigns	Not included	Included	Included
Voice
	Not included	Included	Included
	Not included	Included	Included
Concurrent Calls	Not included	10	20
Training
	Not included	Included	Included
	Not included	Not included	Included
	Not included	Not included	Included
Activity
Basic analytics	Included	Included	Included
	Not included	Not included	Included
Integrations & API
API access	Not included	Included	Included
Stripe	Not included	Included	Included
Zendesk	Not included	Included	Included
Zendesk Messaging	Not included	Included	Included
Salesforce	Not included	Included	Included
Intercom	Not included	Included	Included
HubSpot	Not included	Included	Included
Zoho Desk	Not included	Included	Included
Freshdesk	Not included	Included	Included
Freshchat	Not included	Included	Included
Helpscout	Not included	Included	Included
Gorgias	Not included	Included	Included
Odoo	Not included	Included	Included
Sunshine	Not included	Included	Included
Zapier	Not included	Included	Included
Twilio	Not included	Included	Included
Shopify	Included	Included	Included
Slack	Included	Included	Included
WhatsApp	Included	Included	Included
Messenger	Included	Included	Included
Instagram	Included	Included	Included
Calendly	Included	Included	Included
Wordpress	Included	Included	Included
Model
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included
	Included	Included	Included

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