Changelog

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Maxwell Timothy

21 Jan 2025

New Updates to AI Actions

Users can now create and configure multiple actions of the same type within their chatbot.

For example, you can set up multiple instances of weather checks, Cal.com actions, or Slack alerts, each tailored to different use cases or audiences. However, lead collection actions are exempt from this update and remain limited to one per chatbot.

This update provides more flexibility and enhances how you manage your AI actions.

Why It Matters

Previously, you could only create one action per type for each Chatbot, limiting customization. With this update, you can now deploy multiple instances of the same instances of the same AI action, giving room for more interesting use cases.

Getting Started

  • Go to the AI Actions tab in your Chatbase dashboard.
  • Add or edit actions, and create as many as you need for each action type (except lead collection).
  • Assign specific triggers and responses for each action to suit your business needs.

For questions or feedback, we are always happy to hear from you at support@chatbase.co.

Happy Automating!

Introducing Cohere Models: Command R and Command R+
Maxwell Timothy

16 Jan 2025

Introducing Cohere Models: Command R and Command R+

We’re thrilled to announce that Chatbase now supports Command R and Command R+, two powerful models from Cohere designed to meet the diverse needs of modern businesses. These models add another excellent choice to your toolkit, enabling you to build customer experiences tailored to your unique goals.

How These Models Benefit Your Business

Command R and Command R+ bring a set of capabilities that can help you:

  • Strengthen Customer Interactions: With their ability to manage longer conversations and follow complex instructions, these models ensure your chatbot communicates effectively, even in nuanced situations.
  • Simplify Complex Workflows: Automate complex, multi-step processes like booking appointments, managing customer requests, or handling intricate workflows, saving time and reducing errors.
  • Boost Customer Engagement: By understanding user intent more deeply, these models help you create meaningful interactions that drive your business goals.

A Versatile Addition to Your AI Model Options

  • Command R: Designed for high-quality conversational tasks, it’s perfect for maintaining context in extended interactions and supporting everyday customer communication needs.
  • Command R+: Ideal for businesses requiring advanced capabilities, especially for workflows like complex data retrieval and multi-step actions.

Get Started Today

You can explore Command R and Command R+ by navigating to Settings > AI in your Chatbase dashboard. Add these models to your lineup and enjoy more ways to customize and enhance your chatbot’s performance.

We’re excited to see how you use these models alongside your existing options to build even better customer experiences. Share your feedback—we’re always listening!

Introducing AI Actions
Yasser Elsaid

16 Dec 2024

Introducing AI Actions

Today, we’re excited to announce AI Actions! AI Actions turn your chatbot into an AI Agent that can take actions by calling any API. This lets the agent do things like upgrade_subscription, track_shipment, book_appointment, and more. Here’s how it works: 1. Set up your API in Chatbase or select from prebuilt actions. 2. Provide a prompt to guide the Agent on when and how to use the action.

3. Your AI Agent takes care of the rest, executing actions for your customers, giving them a mind-blowing experience. These actions can be internal APIs for app-specific tasks or it can be APIs for external tools your business uses like a ticketing system, a CRM, e-commerce platform, or really anything else. We're raising the bar for customer experience.

Introducing  the Team Usage Tab
Maxwell Timothy

10 Oct 2024

Introducing the Team Usage Tab

We're excited to introduce the new Team Usage Tab! This feature allows team owners and members to easily track daily credit consumption, and remaining credits in one place.

You can filter usage stats by individual chatbots, making it simple to monitor consumption for each one. You can also set credit limits for each chatbot directly in the general settings. You can find the Team Usage Tab in your Chatbase dashboard!

Improved Chatbot Analytics
Maxwell Timothy

9 Sept 2024

Improved Chatbot Analytics

We’re thrilled to introduce our new enhanced analytics dashboard! Now, your chatbot will provide deeper insights into your customers' conversations by automatically tracking and categorizing sentiments and topics over time.

Here’s what you can do with the new analytics dashboard:

  • Sentiment analysis: Identify positive, negative, and neutral drives from your customers' conversations with your chatbots. Use this to identify what customers love, pinpoint areas needing improvement, and understand the general sentiment about your business.
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  • Track Conversations by Topics: Automatically discover key topics and keywords that your users are most interested in during conversations. Use this to easily keep track of important conversations about your product and business. You can also freeze topic discovery to stop additional topic discovery.
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You can find the new analytics features in the Analytics section of your Chatbase dashboard.