Changelog

We’re expanding our AI model catalog to offer a wider range of options, giving you greater flexibility in configuring your AI Agents according to your needs.

Model updates:

• OpenAI o3 Model
• DeepSeek Models
• Gemini 2.0 Models
• Cohere Models Performance Enhanced

Read more about Cohere Models in our docs → chatbase.co/docs

Why This Matters:

• More Choices: Select from a broader set of models to better align with your specific workflows.
• Flexible Configuration: Customize your AI Agents with models suited for different tasks and industries.
• Diverse Capabilities: Choose models with varying features to match your unique requirements.

Contacts represent your own users on Chatbase. Unlike visitors, users who are signed up to your business can be identified and linked to contacts using one of our user identification methods.

Once a contact is linked to a user, the contact object stored in Chatbase is available for use in your chatbot’s custom actions. Typically, you would use the Contacts API to upload user data to Chatbase and keep it in sync with your external system or database, and then use the Contacts dashboard to manage them.

The Contacts API is a secure way to store and manage your users’ data that can be accessed by your chatbot during conversations. This feature enables personalized interactions while maintaining data privacy and security.

When should I use the Contacts Data?

Contacts Data is an advanced feature that is particularly useful in the following scenarios:

• Advanced use cases requiring access to private contact data that you do not want to expose to the chatbot in the browser
• Integration with third-party systems (e.g., internal databases, payment systems)
• Custom workflows where standard actions are insufficient
• Keep in mind you can use the Contacts API to:
  • Sync customer data between your system and Chatbase
  • Maintain a single source of truth for contacts information
  • Programmatically manage large numbers of contacts
  • Create personalized chat experiences based on user data
  • Handle complex authentication and authorization requirements

Learn more about contacts from our docs → chatbase.co/docs

Zendesk integration

AI Agent can now create tickets on behalf of users. Businesses can configure when a ticket should be created using predefined conditions. By default, tickets are created when:

• A user explicitly requests a ticket.
• The AI Agent fails to resolve the issue after multiple attempts.

Custom triggers are set by the business in the chatbot's "Create Ticket" settings. Once a ticket is created, the support team will reply to the email associated with the ticket.

Zendesk Sunshine integration (real-time chat) Users can ask to speak to a real person, and the AI Agent will transfer the chat to Zendesk Sunshine so a real agent can continue the conversation.

Value and Benefits:

• Flexible Ticketing System: Businesses can define their own conditions for when a ticket should be created.
• Automated Escalation: If AI cannot resolve an issue, it seamlessly hands it off to human support.
• Better Customer Experience: Users don’t need to manually submit tickets; the chatbot does it for them based on the conversation.
• Seamless Human Handoff: Customers can transition to human agents without losing context.

Read more about this in our docs → chatbase.co/docs

We’re excited to introduce new enhancements to your Chatbase experience that help managing conversations even easier and more efficient.

What’s New

• Multiple Conversations: Users can now engage in multiple chats simultaneously without losing context. Seamlessly switch between conversations as needed.
• Close Chat: Finished with a conversation? Close it to keep your interface clean and organized.
• Recent Chats: View and revisit your most recent conversations at any time for quick follow-ups and reference.

Why It Matters

Previously, users could only manage a single active chat, which limited engagement options. These updates give you the flexibility to multitask, revisit important conversations, and maintain a cleaner workspace.

These updates are part of our ongoing mission to provide you with an exceptional chatbot management experience.

Happy Chatting!

Users can now create and configure multiple actions of the same type within their chatbot.

For example, you can set up multiple instances of weather checks, Cal.com actions, or Slack alerts, each tailored to different use cases or audiences. However, lead collection actions are exempt from this update and remain limited to one per chatbot.

This update provides more flexibility and enhances how you manage your AI actions.

Why It Matters

Previously, you could only create one action per type for each Chatbot, limiting customization. With this update, you can now deploy multiple instances of the same AI action, giving room for more interesting use cases.

Getting Started

• Go to the AI Actions tab in your Chatbase dashboard.
• Add or edit actions, and create as many as you need for each action type (except lead collection).
• Assign specific triggers and responses for each action to suit your business needs.

For questions or feedback, we are always happy to hear from you at support@chatbase.co.

Happy Automating!