21 Jan 2025
Users can now create and configure multiple actions of the same type within their chatbot.
For example, you can set up multiple instances of weather checks, Cal.com actions, or Slack alerts, each tailored to different use cases or audiences. However, lead collection actions are exempt from this update and remain limited to one per chatbot.
This update provides more flexibility and enhances how you manage your AI actions.
Previously, you could only create one action per type for each Chatbot, limiting customization. With this update, you can now deploy multiple instances of the same instances of the same AI action, giving room for more interesting use cases.
For questions or feedback, we are always happy to hear from you at support@chatbase.co.
Happy Automating!
16 Jan 2025
We’re thrilled to announce that Chatbase now supports Command R and Command R+, two powerful models from Cohere designed to meet the diverse needs of modern businesses. These models add another excellent choice to your toolkit, enabling you to build customer experiences tailored to your unique goals.
Command R and Command R+ bring a set of capabilities that can help you:
You can explore Command R and Command R+ by navigating to Settings > AI in your Chatbase dashboard. Add these models to your lineup and enjoy more ways to customize and enhance your chatbot’s performance.
We’re excited to see how you use these models alongside your existing options to build even better customer experiences. Share your feedback—we’re always listening!
16 Dec 2024
Today, we’re excited to announce AI Actions! AI Actions turn your chatbot into an AI Agent that can take actions by calling any API. This lets the agent do things like upgrade_subscription, track_shipment, book_appointment, and more. Here’s how it works: 1. Set up your API in Chatbase or select from prebuilt actions. 2. Provide a prompt to guide the Agent on when and how to use the action.
3. Your AI Agent takes care of the rest, executing actions for your customers, giving them a mind-blowing experience. These actions can be internal APIs for app-specific tasks or it can be APIs for external tools your business uses like a ticketing system, a CRM, e-commerce platform, or really anything else. We're raising the bar for customer experience.
10 Oct 2024
We're excited to introduce the new Team Usage Tab! This feature allows team owners and members to easily track daily credit consumption, and remaining credits in one place.
You can filter usage stats by individual chatbots, making it simple to monitor consumption for each one. You can also set credit limits for each chatbot directly in the general settings. You can find the Team Usage Tab in your Chatbase dashboard!
9 Sept 2024
We’re thrilled to introduce our new enhanced analytics dashboard! Now, your chatbot will provide deeper insights into your customers' conversations by automatically tracking and categorizing sentiments and topics over time.
Here’s what you can do with the new analytics dashboard:
You can find the new analytics features in the Analytics section of your Chatbase dashboard.