Changelog

Today, we’re excited to announce AI Actions! AI Actions turn your chatbot into an AI Agent that can take actions by calling any API. This lets the agent do things like upgrade_subscription, track_shipment, book_appointment, and more. Here’s how it works: 1. Set up your API in Chatbase or select from prebuilt actions. 2. Provide a prompt to guide the Agent on when and how to use the action.

3. Your AI Agent takes care of the rest, executing actions for your customers, giving them a mind-blowing experience. These actions can be internal APIs for app-specific tasks or it can be APIs for external tools your business uses like a ticketing system, a CRM, e-commerce platform, or really anything else. We're raising the bar for customer experience.

We're excited to introduce the new Team Usage Tab! This feature allows team owners and members to easily track daily credit consumption, and remaining credits in one place.

You can filter usage stats by individual chatbots, making it simple to monitor consumption for each one. You can also set credit limits for each chatbot directly in the general settings. You can find the Team Usage Tab in your Chatbase dashboard!

We’re thrilled to introduce our new enhanced analytics dashboard! Now, your chatbot will provide deeper insights into your customers' conversations by automatically tracking and categorizing sentiments and topics over time.

Here’s what you can do with the new analytics dashboard:

• Sentiment analysis: Identify positive, negative, and neutral drives from your customers' conversations with your chatbots. Use this to identify what customers love, pinpoint areas needing improvement, and understand the general sentiment about your business.

• Track Conversations by Topics: Automatically discover key topics and keywords that your users are most interested in during conversations. Use this to easily keep track of important conversations about your product and business. You can also freeze topic discovery to stop additional topic discovery.

You can find the new analytics features in the Analytics section of your Chatbase dashboard.

We’re excited to introduce a new feature designed to ensure you never run out of message credits: Auto-Recharge Credits.

What is Auto-Recharge?

Auto-Recharge Credits is a convenient feature that automatically adds additional credits to your account whenever your balance falls below a threshold that you set. This way, you can ensure uninterrupted service without the need to manually top up your credits.

Key Benefits:

• Seamless Continuity: Never worry about running out of credits. Auto-Recharge ensures that your chatbot remains active and responsive, even when your credit balance gets low.
• Customizable Threshold: You decide the credit level at which the auto-recharge kicks in, giving you control over your credit management.
• Automatic Charging: As soon as the additional credits are added to your account, your payment method is automatically charged, making the process entirely hassle-free.

How is Auto-Recharge Different from Subscription Credits?

Subscription credits renew at the beginning of each calendar month, and any unused credits do not carry over. Auto-recharge credits are added when your available credits fall below the threshold you set. These auto-recharge credits do not expire and are always available.

Getting Started:

To activate Auto-Recharge Credits, simply go to Settings > Billing in your Chatbase dashboard and set your preferred threshold. Let Auto-Recharge handle the rest, ensuring your chatbot’s performance remains uninterrupted.

We’re back with exciting updates to the AI Playground in Chatbase. We have added Compare Mode which allows you to create multiple instances of your chatbot, each powered by different AI models, in a dedicated test environment.

This powerful feature helps you compare the performance of various models, temperatures, and instructions to determine which configuration best suits your specific use case before deploying your chatbot.

Here's what you get with the improved AI Playground:

• Multiple Chatbot Instances
  You can now set up several versions of your chatbot, each using a different AI model and configuration, and run them side by side in the AI Playground.
• Performance Comparison
  Easily compare how different models respond to the same queries, allowing you to see which model delivers the best results for your needs.
• Informed Decision-Making
  With the ability to test and analyze various models, you can confidently choose the most effective AI model before going live.

Getting Started:

To explore the new AI Playground, navigate to Dashboard > [Your Chatbot] > Playground in your Chatbase account. Start testing different models today and optimize your chatbot’s performance with confidence!

We look forward to your feedback on these exciting updates.