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GET
List ticket statuses

Authorizations

Authorization
string
header
required

API key from your account settings

Path Parameters

agentId
string
required

The agent ID

Minimum string length: 1
Example:

"5QHA6VB-DIAbBhxwqxfdi"

Response

List of ticket statuses

id
string
required

Status ID

category
enum<string>
required

Status category. Controls the status color and ordering.

Available options:
new,
on_you,
on_customer,
on_hold,
closed,
cancelled
externalLabel
string
required

Customer-facing status label

Example:

"In progress"

internalLabel
string
required

Agent-facing status label shown in the dashboard

Example:

"In progress"

color
string | null
required

Hex color associated with this status

Example:

"#2563EB"

isDefault
boolean
required

Whether this is the default status for its category

position
integer
required

Ordering position within the status category