Get a ticket
Returns a single ticket by its per-agent ticket number.
Authorizations
API key from your account settings
Path Parameters
The agent ID
1"5QHA6VB-DIAbBhxwqxfdi"
The ticket number
x <= 2147483647123
Response
The ticket
The ticket number
123
Ticket subject
Ticket description
Status category driving color/ordering semantics
new, on_you, on_customer, on_hold, closed, cancelled "on_customer"
ID of the ticket status. Resolve label/color via /ticket-statuses.
ID of the assigned agent user, or null when unassigned
Arbitrary extra fields captured on the ticket
Channel the ticket originated from
helpdesk, iframe, email, whatsapp, api, messenger, instagram, center_stage, phone "email"
ID of the linked conversation, if any
ID of the assigned team, or null. Resolve via /teams.
ISO 8601 creation timestamp
"2026-07-20T12:34:56.000Z"
ISO 8601 timestamp of the last update
"2026-07-21T09:00:00.000Z"
ISO 8601 timestamp of the most recent message, or null if the ticket has no messages
"2026-07-21T08:55:00.000Z"
