Let Your Customers Book Calls Right in the Chat with Chatbase

We all know that the longer it takes for a customer to book a call, the more likely they are to drop off. Every extra step in the process is a chance for them to get distracted or lose interest.

But when scheduling is instant and effortless?

More people show up.

More deals get closed.

More customers feel heard and helped.

Now, with Chatbase’s Calendly and Cal.com integrations, your AI agent can take care of scheduling on the spot. No more back-and-forth. No more missed opportunities.

The moment a customer is ready to book, your AI agent finds an open time and confirms it—all inside the chat.

Imagine this: A potential buyer is chatting with your AI agent, asking about pricing. They’re interested but have a few more questions. You can instruct your AI agent to automatically offer a calendar when a customer asks about pricing, ensuring they get a chance to book a call right away.

Normally, they’d have to go through the whole scheduling mess—check their calendar, wait for confirmation, maybe even forget about it entirely. But now? Your AI agent simply says: “Would you like to book a call? Here are the available times.” They click. They book. It’s done.

How to Add Call Booking to Your AI Agent

Setting this up takes seconds. Here’s how you can do it:

1. Adding Cal.com to Chatbase

No complicated integration—just a simple connection:

Navigate to the Chatbase dashboard.
Add your Cal.com Event URL under ‘Cal.com Event URL’.
Done. Your AI agent can now schedule calls for customers automatically.

When Should the AI Trigger a Call Booking?

You decide when the AI should suggest a call. Some common triggers:

When a user says they want to book a call, schedule a meeting, or talk to a human.
If the AI has tried solving the issue multiple times but the customer insists on speaking to support.

Example prompts for the AI:

“Call this action when the user asks to book an appointment.”
“Check if the user has already booked a call. If not, offer the available slots.”

Read more about Cal.com in our docs → chatbase.co/docs

2. Connecting Calendly to Chatbase

If you use Calendly, there’s just one extra step.

First, integrate your Calendly account with Chatbase.
After connecting, go to the actions page and configure your Calendly action.
Select the event that the bot should pull available slots from.

Setting Up Call Booking Rules

Like with Cal.com, you control when and how the AI offers a Calendly link.

For example:

“Call this action when the user asks to book an appointment.”
“The booking window can only be 1 week long. If the user asks for a longer timeframe, adjust the end date and inform them.”

Read more about Calendly in our docs → chatbase.co/docs

So go ahead, set it up today. Give your customers the easiest way to book a call, and watch what happens when there’s zero friction in the process.