Shopify Chatbots: A Guide to Choosing the Best Shopify Chatbots in 2025

If you run a Shopify store, you’ve probably heard a lot about chatbots by now.

And for good reason. They’re not just there to greet your visitors or answer a couple of FAQs. A good chatbot can take a chunk of the workload off your plate—helping customers faster, keeping them happy, and even nudging them toward a purchase.

Because let’s be honest: satisfied customers don’t just convert better—they come back. And in the Shopify world, return customers are gold.

Now, here’s the thing. There are a lot of Shopify bots out there. Some promise the world, others are more bare-bones. And then there are a few that truly stand out—smart, smooth, and genuinely helpful.

We’re going to walk through the best Shopify chatbots I’ve come across—one at a time. No fluff, no hype. Just what works, what doesn’t, and which one’s worth your attention depending on where you are with your store.

6 Shopify Chatbots You Can Trust

Not all Shopify chatbots are built the same. Some look flashy on the surface, but once you dive in, you realize they’re more smoke than substance.

We’ve tested a fair share of them—some impressive, some forgettable. But a few consistently stand out, and not just because of marketing hype. These are bots that actually do the work, handle the chaos, and let you focus on growing your business.

Let’s start with Chatbase.

1. Chatbase

You’ll see a lot of shiny Shopify chatbots out there, some even flashier than Chatbase. But here’s the thing: Chatbase doesn’t try to distract you with glitter. It quietly gets the job done—and usually does more than you expect.

At its core, it’s simple. You load it up with your business data: FAQs, product details, shipping policies, return instructions, whatever your customers need to know. Then you train it, literally teach it how to respond the way you would.

You want it friendly? Formal? Straight to the point? Chatbase lets you customize the tone and behavior until it sounds just right. It’s not a plug-and-pray kind of tool, it’s built for control.

And if you’re a bit more technical (or working with a developer), you can take it a step further. Chatbase connects easily with your backend systems, so you can pull in real-time order data, update customers on shipping statuses, or even trigger actions inside your store.

Payments? Sorted. You can connect it with Stripe to assist with invoicing or handle instant payments right inside the chat.

Internal tools? Slack integrations are there too, so your team stays in the loop without juggling tabs.

The result is a Shopify chatbot that’s genuinely helpful, runs in the background without drama, and adapts to your store’s needs. No fluff, no unnecessary complexity—just something that works.

→ Get Chatbase for your Shopify store.

2. Tidio

Tidio wants to be your full customer service solution. That’s how it brands itself—an all-in-one tool for live chat, automation, and support. And yes, it does a lot.

It comes with Shopify live chat, a chatbot that integrates directly with your store, and tools to help you track conversations, see what products people are browsing, and trigger chatbot messages based on that. You can use it for abandoned cart recovery, product recommendations, and even sending out discount codes.

It also connects with Instagram, Facebook Messenger, and WhatsApp, which is great if you're active on social.

But it can be really complex.

There are a lot of settings, workflows, and automations. If you’re not super familiar with tools like this, getting started might feel overwhelming. And the free trial? Just 7 days. Not really enough time to get a full feel for it.

Pricing is where it gets wild. The top plan goes all the way up to $2,999/month. That’s serious money, and definitely not for small shops.

Still, Tidio is a solid choice if you need a chatbot that does more than just answer questions—and you’ve got the time (and budget) to figure it out.

3. GoBot

GoBot is another solid option. People tend to like it because of its AI-powered quizzes, which help customers make better product choices. The product recommendations are accurate, but they’re not anything groundbreaking—just good and reliable.

Apart from the quizzes, the features are pretty standard compared to other chatbots. However, GoBot stands out for being easy to use. Setting it up doesn’t require much effort, making it a simple solution for anyone looking to add a chatbot to their store.

One more thing: GoBot allows the first 5,000 engagements for free, which is a nice perk. After that, the price goes up, but it’s still a good option overall.

I’d recommend it for its simplicity and ease of use. It gets the job done without too much hassle.

4. ReAmaze

Re:amaze is a simple yet effective Shopify chatbot builder. It doesn’t offer anything revolutionary, but it gets the job done. The main strength is its ability to create and manage Shopify chatbots efficiently. You get ready-made chatbot templates that make setting up quick and easy.

It's customizable, but the level of customization might not be enough for users who are used to more flexible tools. If you're coming from platforms that offer a lot of customization, you might feel limited here.

As for pricing, ReAmaze has three plans:

• $29/month for the Bagic plan
• $49/month for the Pro plan
• $69/month for the Plus plan

It’s straightforward and not overly complex. If you’re looking for a simple, no-frills chatbot for your Shopify store, Re:Amaze is a solid choice. It won’t wow you with groundbreaking features, but it will do the job well.

5. Gorgias

Gorgias aims to be your go-to Shopify chatbot with added support features. It combines chatbot functionality with a ticketing system, making it ideal for medium-sized businesses that need robust tracking and segmentation tools.

It offers intent and sentiment detection, helping you better understand your customers' moods, which can improve how you respond and potentially increase sales. You also get the ability to view chatbot history and track updates easily.

The 30+ integrations make it a versatile option, allowing you to connect with a variety of tools and apps. However, it’s not the most customizable solution out there, so if you’re looking for highly tailored chatbot experiences, Gorgias might feel a bit limiting.

Pricing starts at $60/month for the basic plan, and can go as high as $750/month for more advanced features, with a custom plan available for larger businesses.

If you're looking for a Shopify chatbot with an integrated ticketing system and solid tracking, Gorgias is a strong option.

6. Maisie AI

Maisie AI offers an easy-to-use Shopify chatbot for small business owners. It’s focused on delivering simple yet effective features, making it perfect for those who value ease of use over complex customizations.

With ready-made templates and a custom builder, Maisie AI allows you to quickly set up and deploy your chatbot. It handles lost sales recovery, returns processing, and even includes human handoff features when a live agent is needed.

The pricing is based on your monthly visitors, starting at $9/month for 1,000 unique visitors. This makes it affordable for smaller stores just getting started with automation.

If you’re looking for a sleek, no-fuss chatbot that focuses on e-commerce essentials, Maisie AI fits the bill.

Set Up Your Shopify Chatbot

Look, we know there are a ton of options out there, and you’ve probably heard of some big names in the chatbot world. Maybe you were expecting to see them in this list, but they didn’t quite make the cut. Why? Because what matters most is how these chatbots serve your store, and not just the brand behind them.

We’ve chosen these options because they deliver a strong range of features, simplicity, and—most importantly—are designed to help you succeed. Whether it’s easy-to-use templates, AI-powered product recommendations, or just the overall ability to grow with your business, each of these chatbots brings something valuable to the table.

But, if you’re looking for the one that truly stands out for its ability to elevate your customer support, increase sales, and tackle customer issues, Chatbase is the clear winner. With its AI agent capabilities, it’s built to handle complex customer interactions and streamline e-commerce. It can boost your Shopify store—delivering the intelligent, efficient support your customers need, while driving the sales you want.

So, whether you’re just getting started or looking to level up, Chatbase is a solution that works.

→ Set up Chatbase on your Shopify store.