Custom Domains

What "Custom Domain" Means on Chatbase

When we say you can add a custom domain, it means you can host your chatbot on a subdomain that belongs to your company or brand, instead of Chatbase’s default domain. For example, instead of your chatbot appearing on a URL like chatbase.co/yourbot, it could be hosted on yourbot.yourdomain.com. This feature enhances your brand's professionalism and trustworthiness by keeping everything under your domain.

By adding a custom subdomain:

• Your chatbot becomes an integrated part of your website.
• Visitors' traffic requests won’t be redirected to an external Chatbase URL.
• It improves the user experience with consistent branding across your website and chatbot interactions.

Step-by-Step Guide to Adding a Custom Subdomain to Your Chatbot on Chatbase

1. Log Into Your Chatbase Account
   • First, sign in to your Chatbase account using your credentials. If you don’t have an account yet, you can easily create one by following the sign-up process on the website.
2. Navigate to Your Chatbot Settings
   • Once you're logged in, locate the chatbot you want to associate with a custom subdomain. This could be a newly created bot or an existing one.
   • Open the settings tab for that specific chatbot. This is where you customize your bot’s behavior, appearance, and technical configurations.
3. Locate the Domain Customization Option
   • In the bottom left corner of the settings tab, look for "Custom Domain" and click on it.
4. Enter Your Custom Subdomain
   • This is where you type in the subdomain (e.g., support.yourbusiness.com) that you own or have control over. Chatbase currently supports subdomains only, so you’ll need to ensure you’re using a subdomain on your website.
   • Adding a custom subdomain gives your chatbot a professional look by branding it with your website's URL instead of Chatbase's default domain.
5. Configure DNS Settings
   • You might need to configure additional DNS settings like CNAME records. This step will link the custom subdomain to your chatbot, ensuring it works correctly when users visit the URL.
   • Chatbase will provide specific DNS instructions for setting this up, which usually includes pointing the subdomain to Chatbase’s servers.

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1. Save and Test Your Chatbot
   • Once you've successfully configured the domain settings and DNS records, save your changes.
   • It may take some time for the changes to propagate across the web (usually within a few minutes to 24 hours).
   • Test the custom subdomain by entering it into a browser to ensure your chatbot loads correctly.