Zendesk & Zendesk Sunshine Integration is Live Now

Zendesk integration

AI Agent can now create tickets on behalf of users. Businesses can configure when a ticket should be created using predefined conditions. By default, tickets are created when:

• A user explicitly requests a ticket.
• The AI Agent fails to resolve the issue after multiple attempts.

Custom triggers are set by the business in the chatbot's "Create Ticket" settings. Once a ticket is created, the support team will reply to the email associated with the ticket.

Zendesk Sunshine integration (real-time chat) Users can ask to speak to a real person, and the AI Agent will transfer the chat to Zendesk Sunshine so a real agent can continue the conversation.

Value and Benefits:

• Flexible Ticketing System: Businesses can define their own conditions for when a ticket should be created.
• Automated Escalation: If AI cannot resolve an issue, it seamlessly hands it off to human support.
• Better Customer Experience: Users don’t need to manually submit tickets; the chatbot does it for them based on the conversation.
• Seamless Human Handoff: Customers can transition to human agents without losing context.