Improved Chatbot Analytics

We’re thrilled to introduce our new enhanced analytics dashboard! Now, your chatbot will provide deeper insights into your customers' conversations by automatically tracking and categorizing sentiments and topics over time.

Here’s what you can do with the new analytics dashboard:

• Sentiment analysis: Identify positive, negative, and neutral drives from your customers' conversations with your chatbots. Use this to identify what customers love, pinpoint areas needing improvement, and understand the general sentiment about your business.

• Track Conversations by Topics: Automatically discover key topics and keywords that your users are most interested in during conversations. Use this to easily keep track of important conversations about your product and business. You can also freeze topic discovery to stop additional topic discovery.

You can find the new analytics features in the Analytics section of your Chatbase dashboard.