How Chatbase AI Agents + Zendesk Integration Make Customer Support Smarter

This year is all about your customers—how to make them love your product so much that they can’t stop talking about it.

And here’s something you might not realize: studies show that people don’t just love products for their features. They love them because of the support experience they get.

A great product with bad support? Frustrating.

❤️A great product with instant support? That’s what makes customers stay, return, and recommend you.

That’s why at Chatbase, we built AI agents that don’t just answer questions—they take real action to help your customers without needing your team to step in.

Now, let me show you how this works with our new Zendesk integration.

Instant Zendesk Tickets for Urgent Customer Issues

Let’s say a customer has a billing problem.

Instead of waiting in frustration, they open the chat and mention their issue. The AI agent immediately recognizes the problem and triggers an action:

A Zendesk ticket is automatically created under “Billing Problem”

Your support team is instantly notified and can jump in

The customer gets an immediate confirmation that their issue is being handled

No delay. No missed messages. Just seamless, proactive support.

How to Set Up Zendesk Ticket Creation in Chatbase (Takes 30 Seconds)

Setting this up in Chatbase is ridiculously simple

Go to "Add Action" and select "Zendesk Ticketing Action."

Define when the action should be triggered.

• Example: If the user mentions "billing issue," "downgrade request," "sales question," etc.

Done! Now, whenever a customer brings up one of these topics, a Zendesk ticket is instantly created, and your team is notified.

This is the power of AI and automation working together—giving customers the best possible experience while keeping your team efficient and focused.

Oh, and One More Thing: We Also Have Zendesk Sunshine Integration!

Zendesk Sunshine integration (real-time chat) Users can ask to speak to a real person, and the AI Agent will transfer the chat to Zendesk Sunshine so a real agent can continue the conversation.

👉 Read more about Zendesk Sunshine integration here → chatbase.co/docs

With Chatbase + Zendesk, your support team stays ahead of problems, and your customers stay happy.

Try it today and see the difference for yourself.