> ## Documentation Index > Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt > Use this file to discover all available pages before exploring further. # Translation > Automatically detect and translate customer messages so your team can support anyone, in any language. ## Introduction Translation lets your support team communicate with customers regardless of the language they write in. When enabled, the helpdesk automatically detects the language of incoming customer messages and offers one-click translation into your team's preferred language. Only **customer messages** are translated. Agent replies remain in the language the agent writes them in. ## Enable Translation Navigate to **Help desk settings** > **Translation** in the sidebar. Translation settings page showing the Enable button and how-it-works overview Select your team's **Preferred language** from the dropdown - this is the language that customer messages will be translated into. Translation settings with AI translation toggle enabled and preferred language set to English Click **Save** to apply your settings. Translation is now active for all tickets. To disable translation at any time, toggle **AI translation** off and click **Save**. ## How Translation Works in Tickets When you open a ticket from a customer who wrote in a different language, the helpdesk automatically detects the language and shows a **translation detection banner** at the top of the ticket. ### Before Translation The banner displays the detected language (e.g., "Detected language: German") along with a **Translate** button. Customer messages appear in their original language. Ticket view showing a detected language banner with Arabic messages and a Translate button ### After Translation Click **Translate** to translate all customer messages into your preferred language. The banner updates to show the translation direction (e.g., "Translating German → English") and a **Show original** button appears so you can switch back at any time. Ticket view showing translated messages in English with the Show original button If you are viewing a ticket with an active live chat, new incoming messages from the customer will be **translated automatically** as they arrive - no need to click Translate again. ### Toggle Between Original and Translated You can switch between the original and translated versions at any time using the buttons in the translation banner: * **Show original** - displays the customer's messages in their original language * **Translate** - switches back to the translated view ## What Gets Translated | Content | Translated? | | ------------------------------------------------ | ----------- | | Customer messages (email, widget, WhatsApp, API) | Yes | | Agent replies | No | | Internal notes | No | | System events (status changes, assignments) | No | Only customer messages are translated. Your replies are sent to the customer exactly as you write them. If you need to reply in the customer's language, use the **AI Compose > Translate** option in the message composer. Ticket view showing translated messages in English with the Show original button Ticket view showing translated messages in English with the Show original button ## Supported Languages Translation supports **49 languages**, including:
* Arabic * Bengali * Bulgarian * Bosnian * Catalan * Chinese (Simplified) * Chinese (Traditional) * Croatian * Czech * Danish * Dutch * English * Estonian
* Finnish * French * German * Greek * Hebrew * Hindi * Hungarian * Indonesian * Italian * Japanese * Korean * Latvian * Lithuanian
* Malay * Mongolian * Norwegian * Persian * Polish * Portuguese * Portuguese (Brazil) * Romanian * Russian * Serbian * Slovenian * Spanish * Swahili
* Swedish * Thai * Turkish * Ukrainian * Vietnamese
Right-to-left (RTL) languages such as Arabic, Hebrew, and Persian are fully supported.