> ## Documentation Index
> Fetch the complete documentation index at: https://chatbase.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about Chatbase AI Agents, pricing, features, and technical implementation.

Get quick answers to the most common questions about Chatbase. Can't find what you're looking for? [Contact our support team](https://www.chatbase.co/help) for personalized assistance.

## Getting Started

<AccordionGroup>
  <Accordion title="What is Chatbase?">
    Chatbase is a powerful AI platform that lets you create intelligent AI Agents trained on your specific data. Whether it's your website content, documents, or custom text, Chatbase transforms your information into an intelligent assistant that can:

    * **Handle customer support** 24/7 with accurate, relevant responses
    * **Capture and qualify leads** through intelligent conversations
    * **Provide instant answers** to frequently asked questions
    * **Integrate seamlessly** into websites, apps, or messaging platforms

    Think of it as creating your own custom ChatGPT, but trained specifically on your business information.
  </Accordion>

  <Accordion title="How quickly can I get started?">
    You can have a fully functional AI Agent live on your website in **under 5 minutes**!

    Our [Quick Start guide](/user-guides/quick-start/your-first-agent) walks you through each step.
  </Accordion>

  <Accordion title="Do I need technical skills to use Chatbase?">
    **Not at all!** Chatbase is designed for non-technical users:

    ✅ **No coding required** - Simple copy-paste embed codes\
    ✅ **Drag-and-drop** training data upload\
    ✅ **Visual interface** for all configurations

    That said, developers love our powerful [API](/api-reference/chat/chat-with-a-chatbot) for custom integrations.
  </Accordion>
</AccordionGroup>

## Features & Capabilities

<AccordionGroup>
  <Accordion title="What languages does Chatbase support?">
    Chatbase supports **95+ languages** with intelligent language detection:

    * **Automatic detection:** Your AI Agent will respond in the same language users ask questions in
    * **Multi-language training:** Train with content in one language, get responses in another
    * **Popular languages include:** English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese, Korean, Arabic, and many more

    The AI automatically adapts to your users' preferred language, making it perfect for global businesses.
  </Accordion>

  <Accordion title="What types of data can I use to train my AI Agent?">
    You can train your AI Agent with various data sources:

    <Tabs>
      <Tab title="Websites">
        **Automatic crawling of your entire website**

        * Paste any URL and we'll crawl all linked pages
        * Perfect for businesses with existing websites
        * Automatically updates with new content
      </Tab>

      <Tab title="Documents">
        **Upload files directly**

        * **Supported formats:** PDF, DOC, DOCX, TXT
        * **Use cases:** Manuals, FAQs, product docs, policies
      </Tab>

      <Tab title="Text snippets">
        **Direct text input**

        * Paste content directly into the platform
        * Ideal for structured information
      </Tab>

      <Tab title="Q&A">
        **Structured question and answer pairs**

        * Add specific questions with exact answers
        * Perfect for consistent responses to common queries
        * Helps ensure accurate answers to frequently asked questions
        * Easy to update and maintain specific information
      </Tab>

      <Tab title="Notion Integration">
        **Connect your Notion workspace**

        * Sync with your existing knowledge base
        * Automatic updates when Notion content changes
        * Perfect for workspaces already using Notion
      </Tab>
    </Tabs>
  </Accordion>
</AccordionGroup>

## Pricing & Credits

<AccordionGroup>
  <Accordion title="How do message credits work?">
    Message credits power your AI Agent conversations. Each response from your AI Agent consumes credits based on the AI model used:

    **Credit consumption per response:**

    * **GPT-5.2 | Gemini 2.5 Pro | Gemini 3.1 Pro | Gemini 3.5 Flash:** 2 credits ⚡ (Fast & efficient)
    * **Grok 3 | Claude 4.5 Sonnet | Claude 4.6 Sonnet:** 3 credits ⚡ (Enhanced performance, balanced power & speed)
    * **Grok 4 | GPT-5.5:** 4 credits ⚡ (Advanced reasoning)
    * **Claude 4.5 Opus | Claude 4.6 Opus:** 5 credits ⚡ (Deep analysis & long-form reasoning)
    * **Claude 4.7 Opus | Claude 4.8 Opus:** 6 credits ⚡ (Enhanced deep analysis & advanced reasoning)
    * **All other models**: 1 credit 💰 (Most economical)
  </Accordion>

  <Accordion title="When do my credits reset?">
    Message credits renew **monthly on the 1st of each month**, regardless of when you subscribed.

    **Example:** If you subscribe on March 15th, your credits will renew on April 1st.
  </Accordion>

  <Accordion title="What happens if I run out of credits?">
    When credits are exhausted, your AI Agent will display: *"This AI Agent is currently unavailable. If you are the owner, please check your account."*

    You can monitor usage in your dashboard under **Workspace → Usage**.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan anytime?">
    **Yes!** You can change your plan anytime:
  </Accordion>
</AccordionGroup>

## Technical Questions

<AccordionGroup>
  <Accordion title="Where is my data stored and is it secure?">
    Your data security is our top priority:

    **Storage & Security:**

    * **AWS servers** with enterprise-grade security
    * **Encrypted in transit** and at rest
    * **SOC 2 compliance**
    * **GDPR compliant** data handling

    **Data Usage:**

    * Your data is **never used** to train other models
    * **Isolated per account** - your data stays private
    * **Delete anytime** - full data portability

    Read our full [Privacy Policy](https://www.chatbase.co/legal/privacy) for complete details.
  </Accordion>

  <Accordion title="How do I check my training data character count?">
    When uploading training data, Chatbase automatically displays the character count.
  </Accordion>

  <Accordion title="Can I use my own custom domain?">
    **Yes!** Custom domains let you brand your AI Agent URLs:

    **What it includes:**

    * Custom embedding URLs (e.g., `chat.yourcompany.com`)
    * Branded sharing links for your AI Agent
    * Professional appearance for enterprise customers

    check out our [Custom Domains](/developer-guides/custom-domains) guide for more information.

    <Warning>
      You'll need to configure DNS records to point your domain to Chatbase servers.
    </Warning>
  </Accordion>

  <Accordion title="Can I integrate Chatbase with my existing tools?">
    Absolutely! Chatbase offers multiple integration options:

    **Direct Integrations:**

    * **Slack, WhatsApp, Messenger** - Native messaging platform support
    * **Stripe** - Handle billing and payment customer support
    * **Zapier, Make.com** - Connect to 5,000+ apps
    * **WordPress** - E-commerce and CMS plugins

    **Developer Tools:**

    * **REST API** - Build custom integrations
    * **Webhooks** - Real-time event notifications
    * **JavaScript Embed** - Advanced embed customization

    Explore our [Integrations](/user-guides/integrations/webflow) section for setup guides.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="My AI Agent isn't responding correctly. What can I do?">
    If your AI Agent isn't performing as expected, try these steps:

    **1. Review your training data:**

    * Ensure content is clear and well-structured
    * Add more specific information about common topics
    * Remove outdated or irrelevant content

    **2. Test different questions:**

    * Try variations of the same question
    * Check if the issue is with specific topics or general responses

    **3. Adjust settings:**

    * Lower temperature for more consistent responses
    * Try a different AI model
    * Add custom instructions for behavior

    **4. Add more training data:**

    * Include FAQs with question/answer pairs
    * Add examples of preferred responses
    * Cover more topics your users ask about
  </Accordion>

  <Accordion title="The chat widget isn't appearing on my website">
    If your chat widget isn't showing up, check these common issues:

    **1. Verify the embed code:**

    * Ensure you copied the complete script tag
    * Check that your AI Agent is enabled
    * Confirm the agent ID matches your AI Agent

    **2. Check website integration:**

    * Script should be in `<head>` or before closing `</body>` tag
    * No JavaScript errors in browser console
    * Test on different browsers/devices

    **3. Cache issues:**

    * Clear browser cache and refresh
    * Check if your website uses caching plugins
    * Try viewing in incognito/private mode

    **4. Content blockers:**

    * Ad blockers may prevent the widget from loading
    * Test with ad blockers disabled

    Need technical help? Our [support team](https://www.chatbase.co/help) can help debug integration issues.
  </Accordion>
</AccordionGroup>

## Still Need Help?

Can't find the answer you're looking for? We're here to help!

<CardGroup cols={1}>
  <Card title="Contact Support" icon="headset" href="https://www.chatbase.co/help">
    Get personalized help from our support team
  </Card>
</CardGroup>